Mobinology

Our A.I. Technology

Uncover how A.I. technology can help to engage with customers in human-like conversations and offer assistance around the clock with our A.I. platform.

Easy & Fast to Implement
No complex setting, no hardcore knowledge requirement, all settings are guided and easy to follow, and done in no time!
Flexible Pricing Model
No hidden charge, no sophisticated pricing model! Our packages are to delivery a quick solution for your business!
"Think Big Start Small"
Your business idea is great and the goal can be epic! Our solution can help you achieve your goal steady and progressive! Start from small, and start from today!

Omni-Channel Ready

Communicate through well-liked digital channels in single or multiple languages

SYVA, Your A.I. Chatbot Platform

Easy to implement with flexible packages and immediate visible results

FAQ & Flow Editor

Easy tool for quickly setup Q&A and user-defined conversation flow in a glimpse

I.A.T.A

A.I. assisted tools to guide you through machine learning with advices and measures

Live Chat & Assistant

Live Chat enabled with advance features to assist human agents in response to customers from tremendous data sea

Voice Conversation

Your chatbot can now talk with your customer via phone-call and voice input

Interactive Avatar

3D animated avatar will bring the customer an even more immersive browsing experience

GPT-QA

It is a powerful question answering function based on GPT technology that provides accurate and relevant answers to a wide range of questions.

Our Successful Stories

Leading enterprises with chatbot user population of over 80 millions annually

Hong Kong International Airport MyHKG Chatbot
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Not only tell the locations, but also finding way to any shop and restaurant at the Airport
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Quick and easy to check the status of your flight
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Discover cuisine, excitement as well as any supports in the Airport
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User friendly interactions between MyFlight mobile app and the chatbot
Towngas Tinny Chatbot
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Can answer more, from products, your account to your bill
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Convenient to report your meter reading
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Better experience to participate in survey rather than clumsy questionnaire form
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All around to provide support, from AI to human livechat
Companhia de Electricidade de Macau Fady Chatbot
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Easy to access in WeChat which adopt users behaviour in Macau
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Quick and easy to check your bills at anytime
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Get the latest promotion and news
Hong Kong Post Mail Track Chatbot
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Easy to access Whatsapp which adopt users behaviour in Hong Kong
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Quick and easy to check your mails & packages
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Get the latest information about Stamp Sales
Regal Hotels International RIVA Chatbot
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RIVA assists with hotel bookings, simplifying the process.
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RIVA offers prompt, accurate info on hotel facilities.
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Hotels are near attractions, RIVA aids itinerary planning.
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RIVA shares traffic info for city navigation, no delays.
The Education University of Hong Kong Eddi Chatbot
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Eddi gives programmes information.
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Eddi helps applying admission, including doc upload and status updates.
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Eddi answers general queries such as fees, scholarships, etc
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Eddi directs users to other channels for support

An All-in-One solution serves across various industries without country boundaries

Our Visionary

Scalable solution to meet your customer journey at all stages

Chatbot for Retail & eCommerce

Product Search and Recommendations

Place Orders and Pre-orders

Track Packages and Logistics

Support Live Agents

Send Personalized Notifications and Promotions

Collect Customers' Feedbacks

Provide Customer Service

Send personalized notifications

Collect customer feedbacks

Manage loyalty points

eCommerce Chatbot

An AI-powered Intelligent Virtual Assistant solution that can be implemented by brand and retailers to engage customers at every stage of their journey.

Quick Response

Immediate responses to inquiries and to identify potential customers, spark their interest in products or services offered by the business and/or cultivate a relationship with the prospect.

Interaction with Customer

It allows your customers to easily interact with your brand through stimulated conversations, as well as learn from their previous conversations and provide the necessary assistance.

Chatbot For Customer Service

Answer FAQs

Booking and Schedule

appointments

Process orders

Track orders

Process refunds

Process membership requests

User onboarding

Cross Sell

Understanding Customers

A customer service chatbot can understand the customer’s context and able to correctly evaluate the value of the customer in light of their history of transactions and interactions with the company.

Around the Clock

It’s 24/7 availability and ability to understand the customer’s intent make them a great candidate in customer service to provide customers with personalized responses based on their needs; empower customer service agents with insights about customers to resolve issues faster

Work with Chatbot

Chatbots also leverage machine learning capabilities which gives them the ability to learn and improve the customer support experience.

Our Solution

Unique Functions & features empower your Chatbot strategy in a more comprehensive and efficient way

START

SETUP

OPTIMIZE

SUPPORT

SETUP with FAQ Editor

Interactive Flow
Create the Q&A knowledge base from simple 1-to-1 Q&A pairs to suggestions and follow-ups

Simple Setup
With only 3 simple steps to promptly create sets of Q&A and the Chatbot is ready to take questions and answer them!

Real-time Experience
The Talk-to-SYVA tools allows real-time chat simulation with the chatbot and optimization can be done at the same time

OPTIMIZE with Intelligence Automated Training Assistant (IATA)

Automated Dataset
Provides complete function for human agent to engage customers via omnichannel. Queuing, transferring, multi-chat, phone-call support, and many more functions & features available.

Guided A.I. Machine Learning
No hardcode skillset or knowledge needed in the machine learning process; guidelines, hints and suggestions are advised throughout the whole process, in a way that user can perform machine learning intuitively!

SUPPORT with Live Chat & Assistant

Comprehensive Function
Provides complete function for human agent to engage customers via omnichannel. Queuing, transferring, multi-chat, phone-call support, and many more functions & features available.

Intelligence Assistance
A.I. assists agents in searching for answer of relevant information from tremendous database; saving time & cost, and improving efficiency

Humanoid Assistant & User Experience
With deep learning techniques, A.I. assists human agents in searching of answers from tremendous database, and reappear human-like manner and attitude when responding!

Advanced GPTQA technology

Easy Building Your Own Knowledge Base:
GPT-QA offers a hassle-free and efficient way to build a knowledge base, allowing users to upload data in various formats such as PDF, TXT, DOC, etc.

Advanced Answering Control
GPT-QA is designed with advanced answering control, ensuring that unexpected or irrelevant answers are avoided, providing users with greater accuracy and trust.

High Relevance And Human-like Answers
GPT-QA provides accurate, relevant, and natural responses to even complex queries, resulting in an engaging user experience.

Package Offering

BASIC

Suitable for Quick Win and instant-built Chatbot

Understands English, Cantonese & Mandarin

Dashboard & Reports

Unlimited Questions & Answers

1 Channel Support

10,000 Conversations per Month

PRO

Suitable for needing fast adoption of business requirement changes

Understands English, Cantonese & Mandarin

Dashboard & Reports

Unlimited Questions & Answers

Intelligence Automated Training Assistant

Performance Optimization Analysis

3 Channel Supports

30,000 Conversations per Month

ENTERPRISE

Suitable for enterprise requesting standardised chatbots with centralized management

Understands English, Cantonese & Mandarin

Dashboard & Reports

Unlimited Questions & Answers

Intelligence Automated Training Assistant

Performance Optimization Analysis

New Topic Discovery

Question Suggestion for Machine Learning

Multiple Chatbots

Unlimited Channel Support

Unlimited Conversations per Month

Request a Meeting

Considering setting up your chatbot?

Hong Kong Contact

Unit 8, 17/F, Enterprise Square Three

39 Wang Chiu Road, Kowloon Bay, Kowloon

(852) 2111 2872

info@mobinolgy.com

United Kingdom Contact

Info.uk@mobinology.com

Considering setting up your chatbot?

Hong Kong Contact

Unit 8, 17/F, Enterprise Square Three

39 Wang Chiu Road, Kowloon Bay, Kowloon

(852) 2111 2872

info@mobinolgy.com

United Kingdom Contact

Info.uk@mobinology.com